Email setup

This is our guide to setting up and accessing your 3aIT email on a variety of popular devices. However, before we get into specific devices, here are the general settings that will apply to any client or device.

General Settings

As a general rule these are the settings any email client will ask for, regardless of version or device

Name: Your name
Email: The full email address you have been provided / set up

Server Type: We provide both POP3 and IMAP access, so you may use either here. If in doubt here, use IMAP.
Username: Identical to your email address (ie the full thing)
Password: You will have been provided with this / set it when you created the email address
Incoming / Outgoing Server: mail.replace-with-your-domain-name
(eg if your domain name is, then the incoming and outgoing server would be Note: Incoming and Outgoing server options are usually provided as two separate inputs when setting up email, but they will both be the same).

Those are the basics to set up your account. There are a few extra settings that need adjusting though. The location of these differs greatly between email clients.

Outgoing Server Port: You should be able to send out on port 25 or 587. Your email client will probably have set one of these by default. If one isn’t working, it’s a good idea to try the other. Some internet service providers block outgoing email on port 25.
My Outgoing Server Requires Authentication“: This is often a tick box. You should be using the same settings as your incoming server here (this is usually set by default once the box is ticked)
Root Folder Path: This should be set to INBOX (you’ll have to type this in).


We also offer webmail to all our clients. While this is often a great way to access your email in its own right, it is also very useful when troubleshooting. If you are having trouble connecting from an email client, it is always a good idea to try logging in to your webmail account with your username / email address and password to check you are getting these right, and this will also help identify if there is an issue with the email server itself.

To get to your webmail, go to:

(eg if your domain is, then the link to your webmail would be Note – this has to be typed into the address bar of your internet browser directly. Putting this into Google will not work.)

As with the settings above, your username here is your full email address, and the password is the one with which you were provided / set up yourself.

Specific Email Client Setup

Here is a list of popular email clients. Click through for a detailed explanation on how to set up email on each of these.

Windows Live Mail
Outlook 2010
Outlook 2013
iPhone / iPad Mail
Android Email