Managing Email Accounts

If you are one of our hosting customers, you may need to manage the email accounts associated with your account from time to time. You have the facility to create new addresses and edit existing addresses, as well as set up forward, aliases and auto replies. This can all be achieved via the Plesk admin panel for your site. You should have been provided with these when your account was set up. If this is not the case, or your have lost these details, please contact us and we can provide you with these details. The web address to access your panel in almost all cases will be:

https://mydomain.co.uk:8443

Replace the "mydomain.co.uk" there with whatever your web address is to access the panel for your site. You may receive some warnings from your browser about security. Just skip through these and you will be presented with a login screen.

pleskLogin

Enter your login details, and press "Log In".

You will be presented with the dashboard for your panel. In this case, we will be looking at the Mail settings, so click on the Mail tab:

Plesk Mail Tab

From here, there are a series of operations you can perform to your email accounts. For ease of finding the function you require, we've split these into tabs:

Step 1: Click on the account you wish to edit.Step 1: Click on the account you wish to edit.


Step 2: You will be presented with a screen allowing you to edit various settings including setting a new password and altering the quota for this address. When you have finished making changes, click "OK" at the bottom Step 2: You will be presented with a screen allowing you to edit various settings including setting a new password and altering the quota for this address. When you have finished making changes, click "OK" at the bottom

 Step 1: Click the Create Email Address button.Step 1: Click the Create Email Address button.


Step 2: Enter the name of the address you want to create, and input a password. Everything else can be left as-is unless you know otherwise. If required, we have guides on setting up a new email account here. Step 2: Enter the name of the address you want to create, and input a password. Everything else can be left as-is unless you know otherwise. If required, we have guides on setting up a new email account here.

 Step 1: Click on the account you wish to edit.Step 1: Click on the account you wish to edit.


 Step 2: Click the "Forward" tab. Tick the "Switch on Mail Forwarding" box. Finally, list the address(es) you want to forward emails to this address to. Step 2: Click the "Forward" tab. Tick the "Switch on Mail Forwarding" box. Finally, list the address(es) you want to forward emails to this address to.

An email alias is an alternative email address that will hit the inbox of the account you are editing. For example, if you have an email address of firstname.lastname@mydomain.co.uk, you may also want an alias of initial.lastname@mydomain.co.uk. Those emails will still be delivered into the firstname.lastname inbox, but either address will work if an alias is set up. You may have as many aliases as you like.

Step 1: Click on the account you wish to edit.Step 1: Click on the account you wish to edit


Step 2: Enter the alias you wish to add for this account. Click "OK" Step 2: Enter the alias you wish to add for this account. Click "OK"

 You may wish to automatically reply to all messages sent to your account. This is commonly used to let people know you are on holiday and therefore not to expect a reply until a certain date.

Step 1: Click on the account you wish to edit.Step 1: Click on the account you wish to edit.


 Step 2: Click the "Auto Reply" tab. Tick the "Switch on Auto Reply" box. Add the text you want your automatic reply to contain, then click the "OK" button. Step 2: Click the "Auto Reply" tab. Tick the "Switch on Auto Reply" box. Add the text you want your automatic reply to contain, then click the "OK" button.